Support
Need help with MotiveLife at mymotivelife.com? Email us and we'll get back to you as soon as we can — usually within 1–2 business days.
Contact
Email: help@mymotivelife.com
Include your account email and a short description of the issue (login, billing, voice capture, VYRA AI, etc.).
Common questions
What products are in MyMotiveLife?
The suite is KINZO, Kashu, Vitalu, DayO, LifeVue, and VYRA, with UPLIFT as Goals. Explore Kashu (Cash-Flow Intelligence) at /kashu, Vitalu at /vitalu, and KINZO at /kinzo.
Where do I set up pay and bills?
In Kashu — not KINZO. Open Buffers for pay frequency, typical paycheck, and next payday. Open Bills to name mortgage, insurance, utilities, and transfers. Then upload a statement: Kashu matches those lines to your plan instead of duplicating bills you already named. On a 3-pay biweekly month, say whether the last check is a bonus. Guides: Kashu setup and in-app How to set up.
Does KINZO handle money or bills?
No. KINZO is family intelligence (map, places, driving). Extra kilometres may need fuel, but pay and bills stay in Kashu. See the KINZO user manual.
What is Kashu? Does it connect to my bank?
Kashu is Cash-Flow Intelligence — Safe to Spend after reserved obligations and your safety floor. It is included with MyMotiveLife Pro. You upload statements (PDF/CSV/paste) or enter balances manually. No bank connection required. Kashu works with manual entry and statement uploads. Optional connected banking is being developed as a premium experience. Product story and the signed-in app both live at /kashu. Guide: Kashu · Safe to Spend.
Billing — MyMotiveLife Pro, Kashu & KINZO AI
Plans: MyMotiveLife Pro ($14.99 CAD/month — includes DayO, LifeVue, UPLIFT, Kashu, Vitalu, and VYRA); KINZO AI ($19.99 CAD/month — includes full Pro for the owner; 6 members included · Expandable to 10 with +2 seat packs at $5.99/mo); and Family Pro Upgrade ($9.99 CAD/month — full private Pro for active invited members). Manage subscriptions in Settings → Subscriptions (web) or through your App Store subscription if you purchased on iOS. Learn more at /kinzo and /kashu. You can also email help@mymotivelife.com for billing help.
Delete your account or data
In the app, go to Settings → Delete account. See also our data deletion instructions, or email help@mymotivelife.com if you cannot sign in.
Privacy
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